Recently Revesby Workers’ was presented with the OOPS Award for taking out the ‘OOPS – Large Club Superior Service Award’ for 2014.
OOPS (Optimum Operating Procedures and Services), is more than a mystery shopper program, as its aim is to improve the performance of service based businesses.
With thousands of visitors coming through our doors each week, it is vital that we ensure each touch point for our members and guests provides a great experience. Whether it be the lighting in our carparks, how easy it is to navigate our website or simply whether service comes with a smile, the OOPS program is another way that we benchmark ourselves.
Providing a consistently great experience for our members and guests continues to be at the forefront of what we do, therefore we were extremely proud to be presented with the OOPS Award as formal recognition of our efforts, and indeed after being measured against our peers throughout the 2014 calendar year.
This result also caps off an amazing year for Revesby Workers’ which can be seen below.
The OOPS program has evolved into a partnership for the betterment of operations, and indeed for the benefit of our members and guests.